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We are open Monday, Tuesday, Wednesday and Friday 9am to 5pm, and Thursday 9.45am to 5pm. Find out more about fake FCA emails, letters and phone calls. We will aim to respond to you within 2 working days. If you’ve received an email from us and want to check it’s genuine, please email attaching a copy of the email. How to attest to your Directory Persons.How to submit your firm details attestation.Help with completing your Retail Mediation Activities (RMA) return.Help with completing CCR007 Consumer Credit data.Find out more about how we provide support.įind answers to your most frequently asked questions:

If you need information in a different format, such as an audio recording, large print, or spoken rather than written communication, please call us and we will do our best to help. If you use our contact form, it will take up to 3 working days for you to receive a response. Please note, while it's not illegal for you to capture and record voice calls for your own use, such recordings must not be published or shared with any third party without our consent. If you have contacted us before about a topic or issue, please have your case reference number ready to give us. We’re open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm. Their contact details can be found on your documentation or on the FS Register.Ĭalls using next generation text relay, please call us on (18001) 02. If you are trying to reach your product or service provider, we won’t be able to help you. Find out about fake FCA emails, letters and phone calls.Find out how to complain about a financial product or service.Use our contact form to report a scam or unauthorised firm.Check the Financial Services Register to find out if a firm is authorised.